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  • What exactly does your web cloning and scraping service do?

    Our platform provides four core services:

    1. Web Cloning: Creates complete replicas of websites, preserving structure, content, and functionality
    2. Domain Analysis:Checks WHOIS data, DNS records, SSL certificates, IP information, email security settings (SPF, DKIM, DMARC), and even tries to discover subdomains.
    3. Web Scraping: Extracts specific data from websites with customizable extraction rules
    4. Data Processing: Organizes extracted information by type, provider, and carrier

    All processing maintains data integrity without modifying original sources.

  • Is your service legal to use for web scraping?

    Our scraping tools comply with laws when used properly:

    • Automatically respects robots.txt and website terms
    • Configurable rate limiting to prevent server overload
    • GDPR/CCPA compliance tools available

    Note: You remain responsible for ensuring your specific use case complies with all applicable laws.

  • What types of websites can your service clone/scrape?

    We support most website types including:

    Website Type Cloning Support Scraping Support
    Static HTML Full Full
    JavaScript/SPA Full Full
    E-commerce Full Full (product data extraction)
    Password Protected With credentials With credentials

    We cannot process sites with advanced bot protection without custom configuration.

  • Do you offer a free trial or demo?

    Yes, we offer multiple ways to try our service:

    1. Interactive Demo: Try basic features with our guided demo (no registration required)
    2. Free Tier: limited features
    3. 3-Day Trial: Full access to all Basic features

    All trial options include sample datasets to explore our data processing capabilities.

  • How does your pricing work?

    We offer flexible pricing models:

    • Pay-as-you-go: $X per 1,000 pages scraped
    • Monthly Subscriptions: Volume discounts starting at $Y/month
    • Enterprise: Custom pricing for large-scale needs

    All plans include:

    1. Basic data processing
    2. Email support
    3. Standard scraping speed
  • What makes your service different from competitors?

    Our unique advantages include:

    • Integrated Processing: Only service that clones, scrapes, and processes data in one workflow
    • Carrier Detection: Most accurate phone carrier identification in the industry
    • Ethical Scraping: Built-in compliance tools and education
    • Hybrid Architecture: Combine cloud and local scraping for sensitive data
  • Can I use this for academic/research purposes?

    Absolutely! We offer special programs for researchers:

    1. Academic Discount: 40% off standard pricing for verified.edu emails
    2. IRB Compliance: Tools to anonymize personal data for studies
    3. Citation Support: Automatically generate dataset citations

    Contact our education team for custom research packages.

  • Do you provide customer support?

    We offer tiered support options:

    Plan Response Time Channels
    Basic 24-48 hours Email only
    Professional <12 hours Email + Chat
    Enterprise <1 hour 24/7 Phone + Dedicated Manager

    All plans include access to our knowledge base and community forums.

  • Where are your servers located?

    We have a global infrastructure:

    • Primary Data Centers: US (Virginia), EU (Frankfurt), Asia (Singapore)
    • Scraping Nodes: 50+ locations worldwide for geo-specific content
    • Compliance: Choose processing location to meet data sovereignty requirements

    All facilities are SOC 2 Type II certified with 99.99% uptime SLA.

  • Can I cancel my subscription anytime?

    Our cancellation policy:

    1. Monthly Plans: Cancel anytime, effective at next billing cycle
    2. Annual Plans: Pro-rated refund for unused months
    3. Pre-Paid Credits: Never expire, remaining balance remains available

    No cancellation fees or hidden charges. Export all your data before canceling.

  • How does your contact sorting by provider/carrier work?

    Our system uses:

    • Email Providers: Database of 15,000+ email domain patterns
    • Phone Carriers: Number prefix analysis + carrier lookup API
    • Machine Learning: Improves accuracy over time

    Accuracy rates:

    Email Providers99.8%
    US Carrier Detection98.4%
    International Carrier92.7%
  • Can your scraper handle JavaScript-heavy websites?

    Yes, we handle modern web technologies:

    1. Full headless browser rendering
    2. Automatic AJAX waiting (configurable timeout)
    3. CAPTCHA solving services available
    4. Session persistence for logged-in content

    For complex SPAs, we recommend:

    1. Increasing timeout settings
    2. Using our "Interactive Mode" to record scraping flows
  • How do you prevent getting blocked while scraping?

    Our anti-blocking techniques include:

    • Proxy Rotation: Automatic cycling through 1M+ IPs
    • Request Throttling: Adjustable delays between requests
    • Header Randomization: Realistic browser fingerprints
    • Behavior Simulation: Mouse movements and scroll patterns

    For difficult sites, we offer:

    1. Residential proxies (+$X/GB)
    2. CAPTCHA solving services (+$Y/1K CAPTCHAs)
  • What formats can I export scraped data in?

    Supported export formats:

    • CSV/Excel
    • JSON
    • XML
    • SQL Inserts
    • Google Sheets
    • Airtable
    • Webhook POST
    • Custom Templates

    All exports maintain our enhanced data structure with provider/carrier metadata.

  • Can I schedule recurring scraping jobs?

    Yes, our scheduling system supports:

    • Time-based: Daily/weekly/monthly at specific times
    • Event-based: Trigger when source content changes
    • API-triggered: Start via webhook or API call

    Scheduling features include:

    1. Change detection (scrape only when content updates)
    2. Automatic retries for failed jobs
    3. Email/SMS notifications
  • Do you offer an API for automated scraping?

    Our REST API provides:

    • Job creation/management
    • Real-time status checks
    • Data retrieval in multiple formats
    • Usage analytics

    API clients available for:

    • Python
    • JavaScript
    • PHP
    • Java
    • C#
    • Ruby
  • What exactly gets cloned when I copy a website?

    Our cloning captures:

    • Structure: HTML, CSS, JavaScript files
    • Content: Text, images, videos, PDFs
    • Functionality: Forms, buttons, basic interactions
    • Assets: Fonts, icons, stylesheets

    Optional additions:

    1. Database content (+$X)
    2. User-generated content (+$Y)
    3. Server-side functionality (+$Z, requires source access)
  • Can I clone a website to use as my own template?

    Legal considerations for template use:

    • Copyright: Original design elements may be protected
    • License: Check website's terms of service
    • Modification: Significant changes reduce legal risk

    We recommend:

    1. Using clones only for inspiration/reference
    2. Consulting a copyright attorney for commercial use
    3. Considering our template customization services
  • How accurate are your website clones?

    Clone fidelity metrics:

    Element Accuracy Notes
    Visual Layout 99% Pixel-perfect in most cases
    Interactive Elements 85-95% JavaScript-dependent
    Dynamic Content 70-90% API-dependent

    For mission-critical clones, we offer premium verification services.

  • Can I clone password-protected websites?

    Authentication options:

    • Basic Auth: Supported natively
    • Login Forms: Provide credentials for auto-fill
    • OAuth/SAML: Enterprise plans only

    Security measures:

    1. Credentials encrypted in transit and at rest
    2. Optional credential rotation after cloning
    3. Session isolation between jobs
  • What's the largest website you can clone?

    Scale limitations:

    Plan Max Pages Max Depth
    Starter 5,000 5 levels
    Professional 50,000 Unlimited
    Enterprise Unlimited Unlimited

    For sites over 100K pages, we recommend:

    1. Incremental cloning
    2. Domain-section cloning
    3. Custom enterprise solutions
  • How do you categorize email providers?

    Our classification system:

    1. Major Providers: Gmail, Yahoo, Outlook, etc.
    2. Business/Enterprise: Company domains
    3. ISPs: Comcast, Verizon, etc.
    4. Regional: Country-specific providers
    5. Disposable: Temp-mail services

    Additional metadata includes:

    • Provider reputation score
    • Geographic prevalence
    • Age of domain
  • Can you detect mobile vs. landline numbers?

    Our phone number analysis includes:

    • Line Type Detection: Mobile, landline, VOIP, toll-free
    • Carrier Lookup: 1,800+ carriers worldwide
    • Geo-location: Country/region/city level

    Accuracy by region:

    North America98.7%
    Europe96.2%
    Asia89.5%
  • How can I customize the data processing rules?

    Customization options:

    1. Classification Rules: Add custom email/phone patterns
    2. Validation Rules: Set strictness levels for data quality
    3. Enrichment: Append social profiles, job titles, etc.

    Configuration methods:

    • Web interface for basic rules
    • JSON configuration for advanced logic
    • API endpoints for programmatic control
  • Do you clean/verify extracted data?

    Our data cleaning pipeline:

    1. Standardization: Format phone numbers, addresses, etc.
    2. Validation: Check email syntax, phone number validity
    3. Deduplication: Identify and merge duplicate records
    4. Verification: Ping test for emails/SMS (optional)

    Cleaning reports include:

    • Pre/post-cleaning stats
    • Validation error details
    • Suggested manual reviews
  • Can you process non-English data?

    We support 47 languages including:

    • Spanish
    • French
    • German
    • Chinese
    • Japanese
    • Arabic
    • Russian
    • Portuguese
    • Korean

    Special features for non-English data:

    • CJK character recognition
    • Right-to-left text handling
    • Locale-specific phone/address formatting
  • Can I use my own proxy servers?

    Proxy configuration options:

    • Our Proxy Network: Included with all plans
    • Private Proxies: Configure your own IPs
    • Hybrid Mode: Fallback to our proxies when yours fail

    Supported proxy types:

    1. HTTP/HTTPS
    2. SOCKS4/5
    3. Residential
    4. Mobile
  • What's your API rate limiting policy?

    API limits by plan:

    Plan Requests/Min Burst Capacity
    Starter 60 100
    Professional 300 500
    Enterprise Custom Custom

    Best practices:

    1. Implement exponential backoff
    2. Cache frequent queries
    3. Use webhooks instead of polling
  • How do you handle CAPTCHAs?

    Our CAPTCHA solutions:

    • Automatic Solving: AI-based for simple CAPTCHAs
    • Human Solvers: For complex/reCAPTCHA (additional cost)
    • Proxy Rotation: Avoid triggering CAPTCHAs in first place

    Success rates:

    Text CAPTCHAs92%
    Image CAPTCHAs85%
    reCAPTCHA v278%
  • Can I run your tools on-premises?

    Deployment options:

    • Cloud: Default SaaS platform
    • Hybrid: Sensitive data processed locally
    • On-Prem: Full local deployment (Enterprise only)

    On-premises requirements:

    1. Docker/Kubernetes environment
    2. 4+ CPU cores, 16GB+ RAM
    3. Outbound internet access for updates
  • What browsers do you support for rendering?

    Supported browser engines:

    • Chromium: Latest stable version (default)
    • WebKit: For iOS compatibility testing
    • Firefox: Gecko engine available

    Configuration options:

    1. User agent customization
    2. Viewport size adjustment
    3. Device emulation profiles
  • Do you offer pay-as-you-go scraping credits?

    Yes, we offer flexible payment options:

    • Subscription Plans: Best for regular users with predictable scraping volumes
    • Pre-Paid Credits: Purchase page credits that never expire (discounts at higher volumes)
    • Enterprise Agreements: Custom pricing for large-scale scraping projects

    Credits are consumed based on:

    1. Number of pages scraped
    2. Complexity of extraction rules
    3. Optional services like CAPTCHA solving
  • How is web cloning billed differently from scraping?

    Web cloning has specialized billing factors:

    • Per-Site Licensing: Some sites require additional fees due to copyright restrictions
    • Storage Costs: Hosted clones incur monthly storage fees ($0.15/GB)
    • Bandwidth: Heavy media sites (images/videos) use 2x credits
    • JavaScript Execution: Dynamic sites cost 1.5x base rate
  • What determines contact sorting costs?

    Pricing depends on:

    1. Data Quality: Dirty data (30%+ duplicates) incurs +20% processing fee
    2. Verification Level: Basic vs. enterprise email validation (2x cost)
    3. Enrichment: Adding social profiles/company data costs extra
    4. Export Formats: CRM-ready formats (Salesforce/HubSpot) included free
  • What happens if I exceed domain analysis limits?

    Domain analysis has tiered overage protection:

    Service Overage Action Rate
    WHOIS Lookups Throttled to 5/min $0.001 per additional
    Backlink Analysis Queue priority downgrade $0.02 per 100 links
    SSL Certificate Checks Immediate charge $0.0005 per check
  • Do you bundle services for enterprise clients?

    Our enterprise packages combine:

    • Web Cloning + Scraping: 15% discount when used together
    • Domain Intel + Contact Sorting: Free data enrichment included
    • Custom Solutions: Tailored pricing for:
      • Competitor monitoring
      • Dark web scanning
      • Legal compliance audits
  • Are there extra fees for difficult targets?

    Premium targets cost more due to technical challenges:

    +50% Fee Applied For:

    • Sites with Cloudflare anti-bot protection
    • LinkedIn/TikTok data extraction
    • Password-protected portals
    • CAPTCHA-heavy domains (>3 per session)
  • How is my scraped data secured and stored?

    We implement enterprise-grade security measures:

    • Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
    • Access Control: Role-based permissions with 2FA enforcement
    • Isolation: Each customer's data stored in separate logical partitions
    • Compliance: GDPR-ready tools for data subject requests
    • Audit Logs: Detailed records of all data access and exports

    Data is stored in SOC 2 Type II certified data centers with 24/7 monitoring.

  • Do you offer an API for automated scraping?

    Yes, our REST API allows full programmatic access to all features:

    • Create and manage scraping jobs
    • Retrieve results in real-time or via webhook
    • Check usage metrics and quotas
    • Manage your contact sorting rules

    API features include:

    1. Comprehensive documentation with code samples
    2. Client libraries for Python, JavaScript, and PHP
    3. Postman collection for easy testing
    4. Dedicated API support channel

    API access is available on all paid plans.

  • Can I use my own proxy servers with your service?

    We offer multiple proxy options:

    • Our Proxy Network: Premium rotating proxies included with all plans (geotargeting available)
    • Bring Your Own Proxies: Configure your private proxies in account settings
    • Hybrid Mode: Fallback to our proxies when yours are unavailable

    Proxy configuration supports:

    1. HTTP/S and SOCKS5 protocols
    2. Authentication (username/password or IP whitelist)
    3. Proxy rotation rules and failure handling
    4. Detailed proxy performance metrics

Still have questions?

Our support team is available 24/7 to help you with any questions or issues you might have.

Contact Support