Privacy Policy
Last Updated: June 01, 2025
1. Introduction
Welcome to MetaSnatch Tools ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web cloning, web scraping, domain analysis, email sorting, and phone sorting services (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws. We regularly review our privacy practices and update this policy as needed.
Key Definitions:
- Personal Data: Any information relating to an identified or identifiable individual.
- Processing: Any operation performed on Personal Data, including collection, storage, use, and deletion.
- Data Subject: The individual to whom Personal Data relates.
- Controller: The entity that determines the purposes and means of processing Personal Data.
2. Data Collection
We collect various types of information in connection with the Services we provide:
2.1 Information You Provide Directly
- Account Information: When you create an account, we collect your name, email address, username, password, and other registration details.
- Payment Information: For paid services, we collect billing details including credit card information, billing address, and transaction history.
- User Content: Data you input into our Services, including URLs for scraping, domain names for analysis, and contact lists for sorting.
- Communications: Information you provide when contacting customer support or participating in surveys.
2.2 Information Collected Automatically
- Usage Data: Information about how you interact with our Services, including pages visited, features used, and time spent.
- Log Data: Server logs including IP addresses, browser type, operating system, referring URLs, and timestamps.
- Device Information: Hardware model, operating system version, unique device identifiers, and mobile network information.
- Location Data: Approximate location derived from IP address or precise location (if you grant permission).
2.3 Information from Third Parties
- Social Media: If you connect via social media platforms, we may receive profile information.
- Public Sources: For domain analysis and scraping services, we may collect publicly available information from websites and domain records.
- Service Providers: Analytics providers, advertising networks, and fraud detection services may provide us with additional information.
Special Note on Web Scraping:
Our web scraping services may collect publicly available data from websites as directed by you. We comply with all website terms of service and robots.txt directives. You are solely responsible for ensuring your scraping activities comply with applicable laws and website policies.
3. Use of Collected Data
We use the information we collect for the following purposes:
Service Provision
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Authenticate users and prevent unauthorized access
- Perform web cloning, scraping, and analysis as requested
Communication
- Respond to customer service requests
- Send administrative information (policy changes, security alerts)
- Provide marketing communications (with opt-out option)
- Conduct surveys and gather feedback
Analytics & Improvement
- Understand usage patterns to improve Services
- Develop new features and functionality
- Perform data analysis and research
- Monitor and analyze trends and usage
Security & Legal
- Detect, prevent, and address technical issues
- Protect against fraudulent or illegal activity
- Comply with legal obligations and enforce terms
- Protect rights, property, and safety of users and others
Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), our legal basis for collecting and using personal data depends on the context:
- Contractual Necessity: When we need the data to perform our contract with you (e.g., providing Services).
- Legitimate Interest: When processing is in our legitimate interests (e.g., security, analytics) and not overridden by your rights.
- Consent: When you've given clear consent (e.g., marketing emails).
- Legal Obligation: When processing is necessary to comply with the law.
4. Data Protection
We implement appropriate technical and organizational measures to protect your personal data:
4.1 Technical Measures
- Encryption: Data in transit is encrypted using TLS 1.2+ protocols. Sensitive data at rest is encrypted using AES-256.
- Access Controls: Role-based access controls and principle of least privilege enforced.
- Network Security: Firewalls, intrusion detection/prevention systems, and regular vulnerability scans.
- Anonymization: Where possible, data is pseudonymized or anonymized.
4.2 Organizational Measures
- Staff Training: Regular privacy and security training for all employees.
- Data Protection Officer: Appointed DPO to oversee compliance.
- Incident Response: Documented procedures for data breach response.
- Vendor Assessments: Due diligence for all third-party processors.
Data Breach Notification
In the event of a data breach that risks your rights and freedoms, we will notify you and relevant authorities within 72 hours of becoming aware, as required by GDPR. Notifications will include the nature of the breach, categories of data affected, likely consequences, and measures taken.
5. User Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access & Portability
Request access to or a copy of your personal data in a structured, commonly used format.
Correction
Request correction of inaccurate or incomplete personal data.
Deletion
Request deletion of personal data when no longer necessary or if processing is unlawful.
Restriction
Request restriction of processing in certain circumstances.
Objection
Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent
Withdraw previously given consent at any time.
Exercising Your Rights
To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before processing your request. We will respond within 30 days, as required by GDPR.
California residents may designate an authorized agent to make requests under CCPA. We will not discriminate against you for exercising your privacy rights.
7. Third-Party Services
We engage third-party service providers to assist in delivering our Services:
7.1 Categories of Providers
Hosting & Infrastructure
Cloud service providers for data storage and processing.
xServices like Google Analytics to understand usage patterns.
Payment Processing
PCI-compliant processors for secure payment transactions.
Customer Support
Ticketing systems and live chat services.
Marketing
Email service providers and advertising platforms.
Security
Fraud detection and DDoS protection services.
7.2 Data Processing Agreements
All third-party processors are carefully vetted and bound by contractual obligations to:
- Only process data as instructed by us
- Implement appropriate security measures
- Notify us of any data breaches
- Delete or return data at contract termination
Links to Other Websites
Our Services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any website you visit.
8. International Data Transfers
As a global service, your data may be transferred to and processed in countries other than your own:
8.1 Transfer Mechanisms
- EU-US Privacy Shield: For transfers to US-based providers (where applicable).
- Standard Contractual Clauses: EU-approved model clauses for international transfers.
- Binding Corporate Rules: For intra-organization transfers within multinational companies.
- Adequacy Decisions: Transfers to countries with EU-approved adequate protection levels.
8.2 Safeguards Implemented
- Encryption of data in transit and at rest
- Strict access controls and audit logging
- Regular security assessments of processors
- Data minimization principles applied
Your Rights Regarding Transfers
You may request information about the specific safeguards applied to your data when transferred internationally. Contact us using the details in the "Contact Us" section for more information.
9. Children's Privacy
Our Services are not directed to children under the age of 16:
9.1 Age Restrictions
- We do not knowingly collect personal data from children under 16
- If we learn we've collected such data, we'll delete it promptly
- Users must be at least 16 (or higher if required by local law) to use our Services
9.2 Parental Controls
- Parents/guardians may contact us to review, delete, or restrict processing of a child's data
- We may require verification of parental relationship
- Schools and educational institutions must obtain parental consent where required
COPPA Compliance
For users in the United States, we comply with the Children's Online Privacy Protection Act (COPPA). We do not target our Services to children under 13 or knowingly collect personal information from them without verified parental consent.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:
10.1 Notification of Changes
- We will notify you of material changes via email or prominent notice in our Services
- The "Last Updated" date at the top will indicate the latest revision
- We encourage periodic review of this policy
10.2 Your Continued Use
Your continued use of our Services after changes become effective constitutes acceptance of the revised policy. If you disagree with changes, you should discontinue use and request deletion of your data.
Policy Versioning
Previous versions of this policy are archived and available upon request. Significant changes will be summarized in update notices.
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data:
Data Protection Officer
privacy@metasnatch.com
+1 (434) 223-0406
123 Privacy Lane, Suite 100, Dataville, DV 12345
General Inquiries
privacy@metasnatch.com
www.metasnatch.com/contact
Support available Mon-Fri, 9AM-5PM EST
Regulatory Authorities
If you have unresolved privacy concerns, you may contact your local data protection authority. For EU residents, this is typically your national Data Protection Authority (DPA).
California residents may contact the California Attorney General's office regarding CCPA complaints.
12. Legal Compliance
We comply with applicable data protection laws and regulations:
12.1 GDPR Compliance
- Appointed Data Protection Officer
- Implemented Data Protection Impact Assessments
- Maintain Records of Processing Activities
- Follow Privacy by Design and Default principles
12.2 CCPA Compliance
- Provide "Do Not Sell My Personal Information" option
- Disclose data collection and sharing practices
- Offer financial incentives disclosures
- Verify consumer requests appropriately
12.3 Other Regulations
LGPD (Brazil)
Comply with Brazil's General Data Protection Law requirements.
PIPEDA (Canada)
Follow Canada's Personal Information Protection principles.
APP (Australia)
Adhere to Australian Privacy Principles.
Law Enforcement Requests
We may disclose personal data to law enforcement when legally required. We carefully review all requests for legality and necessity, and notify users when permitted by law.
13. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
13.1 Retention Periods
| Data Type | Retention Period | Criteria |
|---|---|---|
| Account Information | 5 years after last activity | Active users or legal requirements |
| Payment Records | 7 years | Tax and accounting laws |
| User Content (scraped data) | 1 year after last access | Service functionality |
| Website Logs | 90 days | Security monitoring |
| Marketing Data | 3 years after last contact | Business development |
13.2 Deletion Procedures
- Secure deletion methods that prevent recovery
- Anonymization of data where complete deletion isn't possible
- Confirmation of deletion provided upon request
- Backups retained for limited periods before permanent deletion
Data Minimization
We follow data minimization principles, collecting only what is necessary and deleting data when no longer needed for its original purpose.
14. Security Measures
We implement comprehensive security measures to protect your data:
14.1 Technical Security
- Enterprise-grade firewalls and network security
- Regular penetration testing and vulnerability scans
- Multi-factor authentication for administrative access
- End-to-end encryption for sensitive communications
- Secure coding practices and code reviews
14.2 Organizational Security
- Comprehensive information security policies
- Regular employee training on security best practices
- Background checks for employees with data access
- Incident response and business continuity plans
- Regular audits and compliance assessments
14.3 Security Certifications
ISO 27001
Certified information security management system.
SOC 2 Type II
Audited controls for security, availability, and confidentiality.
PCI DSS
Compliant with Payment Card Industry Data Security Standards.
Your Security Responsibilities
While we implement robust security measures, you also play a role in protecting your data:
- Use strong, unique passwords and enable two-factor authentication
- Keep your devices and browsers updated
- Be cautious of phishing attempts
- Log out after sessions on shared devices
15. Automated Decision Making
Our Services may use automated processing and decision-making in the following ways:
15.1 Types of Automated Processing
- Web Scraping: Automated collection and structuring of public web data
- Domain Analysis: Automated scoring and classification of domain attributes
- Contact Sorting: Automated categorization and validation of email/phone data
- Fraud Detection: Automated risk assessment of user activities
15.2 Your Rights
- Request human intervention in automated decisions
- Express your point of view regarding automated processing
- Obtain an explanation of the logic involved
- Challenge automated decisions that affect you
Algorithmic Transparency
We maintain documentation of our automated decision-making systems, including their purpose, logic, and potential consequences. This information is available upon request, subject to protection of our trade secrets.
Thank you for reviewing our Privacy Policy
We are committed to protecting your privacy and being transparent about our data practices. If you have any questions or need clarification about any aspect of this policy, please don't hesitate to contact us.